PRIVACY POLICY

Thank you for using the official website and mobile application of Dubai Basketball, located at www.dubaibasketball.com . This Website is operated by Dubai Basketball (referred to as “Dubai Basketball,” “us,” “we,” or “our”). This Privacy Policy (“Policy”) explains how we collect, use, and share your personal information when you access our Website, purchase tickets or services, attend events, or engage with us via social media, mobile applications, or other channels. It also outlines your data protection rights and how we work to protect your privacy.

By using our Website, you agree to the terms of this Policy. If you do not agree with this Policy, please refrain from using the Website.

1. Data Controller

Dubai Basketball is the data controller of any personal information provided to us through our Website. If you have any questions about how we handle your personal data, please contact us using the details provided below.

2. Jurisdiction and Legal Compliance

This Policy, along with your use of the Website, is governed by the laws of the United Arab Emirates, specifically those applicable in the Emirate of Dubai. Any disputes related to this Policy will be subject to the exclusive jurisdiction of the courts in Dubai.

This Policy is effective as of March 1, 2024.

What Personal Data Do We Collect?

We collect personal data when you interact with our Website, use our services, or engage with us in other ways, including when you:

Purchase tickets, merchandise, or services
Attend events or visit Dubai Basketball venues
Sign up for newsletters, promotions, or other communications
Contact our customer service team
Participate in surveys, contests, or other activities The personal data we collect may include:
Contact details: name, email address, phone number
Transaction details: payment information, ticket purchase history
Demographic data: age, gender, location
Event-related data: attendance records, preferences, and feedback
Device and usage data: IP address, browser type, operating system, usage patterns on our Website, cookies (see below)

We may also use cookies and other tracking technologies to collect data about your interactions with our Website for purposes such as improving user experience, analyzing traffic, and serving targeted ads.

What Data Do We Receive From Third Parties?

We may also collect information about you from third-party sources, such as:

Social media accounts (e.g., Facebook, Instagram, Twitter) when you interact with our Website through these platforms
Third-party ticketing platforms and event organizers for event registration and ticketing services
Law enforcement or other regulatory bodies, if necessary

In some cases, we may receive recommendations or restrictions regarding individuals (e.g., bans or restrictions) from third parties, including law enforcement or other event stakeholders.

How Do We Use Your Personal Data?

We use your personal data for various purposes, including:

To fulfill contracts : Processing ticket sales, event bookings, and other
Customer service : Responding to inquiries, resolving issues, and improving our
Marketing : Sending you newsletters, offers, and promotions, based on your preferences (you can opt-out anytime).
Website and service improvements : Analyzing data to enhance user experience and optimize our Website and services.
Compliance with legal obligations : Ensuring health and safety, security, and fulfilling legal obligations.

Legal Basis for Data Processing

We process your personal data based on the following grounds:

Performance of a contract (e.g., fulfilling ticket purchases)
Our legitimate interests (e.g., improving services, direct marketing)
Your consent (e.g., marketing communications, data collection through cookies)
Legal requirements (e.g., compliance with laws and regulations)

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Website, track user behavior, and serve personalized content. These may include:

Strictly necessary cookies : Required for the operation of the Website (e.g., session cookies)
Performance cookies : To analyze how visitors use the Website
Functional cookies : To provide enhanced functionality and personalization
Targeting cookies : To serve you relevant ads based on your interests

You can manage your cookie preferences through your browser settings. However, some cookies are essential for the proper functioning of the Website and cannot be disabled.

Sharing Your Data

We may share your personal data with:

Internal teams : To fulfill orders, customer support, and marketing
Third-party service providers : To assist with payment processing, marketing, and data
Event partners and sponsors : If you consent to receiving information from our partners or sponsors, we may share your data for promotional purposes.
Legal authorities : When required by law, such as responding to legal requests or ensuring safety and security at our venues.

We do not sell or rent your personal data to third parties. Any sharing of your data is done in compliance with this Policy and applicable laws.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UAE, including regions with different data protection laws. We will ensure that appropriate safeguards are in place to protect your data when transferred to such jurisdictions.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

Access : Request a copy of the personal data we hold about
Correction : Request that we correct inaccurate or incomplete
Deletion : Request that we erase your data in certain
Restriction : Request the restriction of processing your
Objection : Object to certain processing activities, including direct
Data Portability : Receive a copy of your data in a structured, machine-readable

To exercise any of these rights, please contact us using the details provided below.

How Long Do We Retain Your Data?

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy, including legal, contractual, and reporting obligations. For example:

Event and ticketing data : Retained for 7
Marketing data : Retained until you opt out or withdraw
CCTV footage : Retained for a minimum of one month, unless required for a longer period due to legal reasons.

After these periods, your data will be securely deleted or anonymized.

How Do We Protect Your Data?

We take the security of your personal data seriously and implement appropriate physical, technical, and administrative measures to protect it from unauthorized access, loss, or misuse. However, no method of data transmission or storage is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

Third-Party Websites and Links

Our Website may contain links to third-party websites that are not under our control. This Privacy Policy does not apply to those websites. We recommend that you review their privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Policy periodically for any updates.